We will set up an appointment to discuss your inventory and go over questions to better determine your needs. We may require a visit to your home or business before the appointment to give you a more accurate price quote. We require the homeowner to be present during the inventory.

During the walk-through, we'll discuss particular items of interest, such as collectibles, items in storage areas, etc., which will provide us with a better feel for your home's contents, the level of detail and the estimated time required. This will also provide an opportunity for you to get to know us better.

Following the walk-through, we'll review with you our service options, confidentiality agreement and payment terms. Our policy requires a 50 percent deposit on the day of your inventory with the balance due upon delivery of your inventory package.

We begin the recording process by going room to room, photographing and recording the details of your belongings (serial numbers, descriptions, etc.). You may be involved as much or as little as you like, although, we do encourage client participation to ensure maximum accuracy. You can help provide the item values as we go or we can sit down following the inventory. We do require you to be present during the documentation of jewelry and any other small, high-priced items you may want us to document.

Once the interior inventory has been completed, we will photograph the exterior of your home. At this point, if you have any outbuildings, we will check the time to ensure that we can complete an inventory of your garage and/or shed.

If documenting outbuildings will cause us to exceed the agreed upon time, you can determine whether we should stop or continue at our hourly rate. We do our absolute best to finish your home, garage and outbuildings within the time allowed however forgotten items may be discovered during the inventory process, requiring additional time to document.

Following your on-site inventory we will take the recorded data back to our office, upload the photos, and update our secure business software. We will then create your comprehensive inventory package containing printed reports, Data CD, Protection Plus Software and Client Information Package. Please see the 'Comprehensive Inventory' section of our site for full details. Any private information that we have on paper will either be shredded or provided to you in your package.

Once your inventory package is ready, we will call to set up an appointment and personally deliver it to your home. We'll review the package, which typically takes approximately 15 minutes and collect the final payment. It typically takes 3 business days to prepare your final package following the on-site inventory.

You will have 14 days to review the reports and inform us of any corrections that need to be made. After 14 days a small fee will apply to perform any updates to your inventory. If would like us to store a copy of your data CD, it will be kept in a bank safe deposit box for additional security.