Return & Refund Policy

Effective date: August 13, 2025

This Return & Refund Policy outlines the conditions under which Devinsidecode Corp. ("PictureProof", "we", "us", or "our") accepts returns, issues refunds, or offers exchanges for products and services purchased through our platform. By making a purchase, you agree to this policy.

1. Eligibility for Returns and Refunds

  • Digital products (e.g., photo downloads) are generally non-refundable once delivered, except where required by law.
  • Physical products (e.g., prints, photo books) may be eligible for return if defective, damaged in transit, or incorrect.
  • Requests must be submitted within 14 days of delivery for physical items and within 7 days of purchase for eligible digital products.

2. Non-Returnable Items

  • Custom or personalized items created to your specifications.
  • Gift cards, vouchers, and promotional credits.
  • Services that have been fully performed.

3. Process for Returns and Refunds

  • Contact our support team at admin@devinsidecode.com with your order number, description of the issue, and any supporting photos.
  • We may request that defective or incorrect physical items be returned before issuing a refund or replacement.
  • Approved refunds will be processed to your original payment method within 5–10 business days.

4. Shipping Costs

For eligible returns, we will cover return shipping costs for defective, damaged, or incorrect items. For other returns (if accepted), you are responsible for return shipping fees.

5. Disputes

If you believe we have not honored this policy, please contact us directly before initiating a chargeback. We aim to resolve all disputes amicably and in accordance with applicable laws.

6. Changes to This Policy

We may update this Return & Refund Policy from time to time. Updates will be posted here with the new effective date, and material changes will be communicated to customers where required by law.

7. Contact Us

For questions or return requests, please contact:
Devinsidecode Corp.
6742 5th Ave, Brooklyn, NY 11220, USA
Email: admin@devinsidecode.com